ASK Customer Service
ASK Customer Service allows a user to make a request and then tries to identify the relevant category or scenario using a Natural Language Understanding module based on Cedat 85 ASR technology. When the scenario is quickly identified, a text-to-speech system reads the possible solutions to the problem The voice request made by the user and the keywords are stemmed by the NLU module. Stemming is the process for reducing inflected words to their stem, base or root form. By this process each verb conjugation and name declination is reduced to the same keyword (Requests like “I do not answer phone calls” and “Do not answer phone calls” are treated in the same way).
Bag of words approach
A keyword approach which requires minimal training data but doesn’t allow articulated or complex responses.
Semantic Learning approach
The transcribed text can be analyzed statistically in order to find arguments in the request. This approach requires a training process but allows the system to be more precise in defining the problem and to give more detailed information to the customer.
VoiceNote – Speech Messaging
Voice messages are automatically transcribed and sent as email/SMS or posted on social networks
Alternatively: categorize content (e.g. meeting) and send.
IM Application (Instant Messaging) based on client/server architecture allowing double interaction between voice and text.
Real time chat with Android smartphones exchanging short phrases between two users through Wi-Fi or 3G connection .
VoiceChat facilitates easy communication with people with special needs.
SMS/Email dictation/Speech Search
Objective: Turn spoken search requests into text, push search results.
Benefits: Convenience, server side S2T & integration to search engines.
Objective: Transforming voicemail recordings into email or sms.
Benefits: Creating Value Added Services.
- A service that allows a user to receive voicemail as text;
- Asterisk PBX;
- Plays the welcome message;
- Records the message creating a PCM mono 8kHz wav file;
- Sends the VoiceMailTranscription server an email containing:
- the sender’s phone number;
- the wav file, as an attachment.