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FROM CONVERSATIONS TO BUSINESS INSIGHTS

Looking for how to transform the big data generated every day by call centres into business insights to improve decision making? BESMARTCALL extracts value from customer dialogue by analysing the content of the dialogue for statistical purposes, using sophisticated systems of Speech Recognition, content indexing, and information extraction.

  • Benefits
  • Technical Information
  • Who chose us
  • Request a Demo

Benefits

Why choose BESMARTCALL

Nowadays, offering a high quality customer experience is a key success factor and the analysis of contact centre conversations is a must-have tool.

  • IMMEDIACY
  • USABILITY
  • EFFICIENCY
  • TIME AND MONEY SAVING

Technical Information

BESMARTCALL: call centers under control

  • BESMARTCALL is the solution for inbound Speech Analytics and Vocal Order Validation for outbound call centre services.
  • Based on ASR technology, BeSmartCall transforms inbound and outbound telephone conversations into useful business data.
  • BESMARTCALL is a speaker-independent solution (no voice training required) and is able to transcribe natural language using an extensive vocabulary (over 300,000 terms).
  • The web interface allows you to define topics and choose keywords, for a tailored analysis, taking into account the information that is important to the user
  • An online dashboard allows you to view an immediate report of the analysis set up by the user, with automatic updates in real-time
  • Customised reports, statistics and dynamically calculated graphs on selected subgroups are provided on a regular basis
  • With BESMARTCALL you can read, listen, and analyse the details of each individual call
  • Analysis can be configured according to specific needs in a very simple and straightforward way by the solution user

Available in the following languages: Italian, English (British and US), Spanish, French, German, Portuguese, Brazilian Portuguese, Dutch, Romanian, Polish, Greek, Russian, Chinese

Who chose us

“BESMARTCALL is a Speech Analysis solution that stands out in the panorama of Analytics solutions for Omnichannel Contact Centres, for its quality in Speech Recognition and Speech To Text and for the user friendliness of its automated reporting, which allows to support decision making and quality assurance, optimising time and costs.”

VINCENZO GILIBERTI

Digital Transformation Project Leader, TELEPERFORMANCE ITALY GROUP

TÉLEPERFORMANCE

Listening to the customers through transcription and analysis of incoming calls made it possible to identify the percentage of dissatisfied customers and to understand the areas for improvement in the service offered, and in which circumstances it was possible to focus on upselling and cross-selling and, in any case, to improve the quality of the service.

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